1. What   should  I   do   if   I  forgot  my  username  and/or  password?

    If you've forgotten your username and/or password please dial our Toll Free 

    number at 1-800-647-7999 and any one of our Support Team Members can

    assist you.

2. When I enter my username and password I receive a message  that

    says, "cannot login from multiple machines"  what does this mean?

    Cannot  login  from  multiple  machines  is a message that usually occurs

    when you've already logged onto the system from one computer and try to

    log in again somewhere else.  You can only be logged in one computer at

    a time so you'll need  to log out of one site.  If you've done so and are still

    receiving this message please dial our Toll Free number at  800-647-7999

    and any one of our Support Team Members can assist you. 

3. When I enter my username and password I receive a message that

    says, "customer not found" what does this mean?

    Customer  not  found is a message that will appear when the system was

    not properly exited that last time it was used.  You'll  need to call our Toll

    Free number  at  1-800-647-7999  and speak to a  Support Team Member

    so that they can clear your username.  To  avoid this message  next time

    please use the "Log Out" button instead of the "X".

4. While I was logged on to the system I received a message that says

    "Unexpected Event" what should I do?

    Unexpected event is a minor technical problem that usually occurs during

    the peak hours of the day.  If you close the browser,  open  a new Internet

    Explorer and log in once again to the system it should be working properly.

5. If  the  system  logs  me  out  on  its  own,  what  should  I do? Is the

   information I was entering now lost?

   The system will automatically log  you  out  when it has been left idle for an

   extended period of time.  This is a security measure in case you've stepped

   away from the computer and forgot  to  log  out.  If you were entering a new

   order and  have  already received a profile number, the information you were

   working on can be found in the "drafts" section on the menu.

6. Can  I still  add  services  to  a  profile  after it has been completed?

    Once a profile has been completed no  new  services can be added to this

    particular order.  However, if there are other services  you  wish to use you

    may begin a new profile using the persons same information and this time

    only select the services you have not placed on the previous profile.

7. I  received  an  Invoice,  however the names and information of the

   applicants  I've  screened  are  not on it.  How can I see the details?

   To  view  Invoice  details  you   will   have  to  log on to our secure website. 

   However,  only  users   with  administrative  rights  will have access to this

   information.  To  avoid  an  unsecured transmission of personal information

   Invoice details are not sent through email.

8. How long after old  orders  are completed are they still accessible?

   Old orders are  always  accessible  indefinitely.  After 14 days, completed

   orders  will  be  "Archived".   After  60 days,  archived profiles are "Stored"

   at  a  secure offsite location which can be accessed by individuals holding

   administrative  rights.   In  this case, profiles can be emailed to authorized

   users.