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Drug Testing

Policy development, implementation and managing.  At DDS, we only use the highest forensic quality drug testing.   MORE


Background Check

DDS is a leading provider of background check  solutions. We deliver valuable insights for better decisions and peace of mind. MORE


Criminal and Civil

DDS, Experts in Criminal and Civil Searches. Searches can be done on either the National Level or at the District Level. MORE


I-9 Compliance

DDS is a federally-approved Designated Agent of the Department of Homeland Security and the Social Security Administration.  MORE
 

 

 

 

1. What should I do if I forgot my username and/or password?
 If you've forgotten your username and/or password please dial our Toll Free number at 1-800-647-7999 and any one of our Support Team Members can assist you.
 
2. When I enter my username and password I receive a message that says, "cannot login from multiple machines" what does this mean?
Cannot login from multiple machines is a message that usually occurswhen you've already logged onto the system from one computer and try to log in again somewhere else. You can only be logged in one computer at a time so you'll need to log out of one site. If you've done so and are still receiving this message please dial our Toll Free number at 800-647-7999 and any one of our Support Team Members can assist you. 
 
3. When I enter my username and password I receive a message that says, "customer not found" what does this mean?

Customer not found is a message that will appear when the system was not properly exited that last time it was used. You'll need to call our Toll Free number at 1-800-647-7999 and speak to a Support Team Member so that they can clear your username. To avoid this message next time please use the "Log Out" button instead of the "X".

 
4. While I was logged on to the system I received a message that says "Unexpected Event" what should I do?

Unexpected event is a minor technical problem that usually occurs during the peak hours of the day. If you close the browser, open a new Internet Explorer and log in once again to the system it should be working properly.

 
5. If the system logs me out on its own, what should I do? Is the information I was entering now lost?

The system will automatically log you out when it has been left idle for an extended period of time. This is a security measure in case you've stepped away from the computer and forgot to log out. If you were entering a new order and have already received a profile number, the information you were working on can be found in the "drafts" section on the menu.

 
6. Can I still add services to a profile after it has been completed?

Once a profile has been completed no new services can be added to this particular order. However, if there are other services you wish to use you may begin a new profile using the persons same information and this time only select the services you have not placed on the previous profile.

 
7. I received an Invoice, however the names and information of the applicants I've screened are not on it. How can I see the details?

To view Invoice details you will have to log on to our secure website. However, only users with administrative rights will have access to this information. To avoid an unsecured transmission of personal information Invoice details are not sent through email.

 
8. How long after old orders are completed are they still accessible?

Old orders are always accessible indefinitely. After 14 days, completed orders will be "Archived". After 60 days, archived profiles are "Stored" at a secure offsite location which can be accessed by individuals holding administrative rights. In this case, profiles can be emailed to authorized users.